Terms and conditions


The general conditions of access to our online unlocking service determine the rights and duties of both parties. They are applicable to all purchases made through this website that the buyer either professional or consumer. These terms and conditions shall prevail over any other general or special conditions not specifically approved by our website.


When you order an unlock code, your IMEI is sent to the server. Orders are processed automatically and can not be canceled. Delivery of the unlock code will be made at the address specified in the order, please check SPAM folder if necessary.

Shipping times are indicative only. We will do our best to meet these deadlines, however, circumstances beyond our control may cause delays (server is down or maintenance in that case we will inform you). If you are unable or unwilling to wait as long as we ask that you do not order the service.


As the owner of the device, you are responsible for knowing everthing about your device. You agree that we cannot and will not be held responsible for the your responsibility. You are responsible for the following:

1 – Make sure the device will prompt and ask you for a network code when a different or unsupported network sim card is inserted.

2 – Make sure that the IMEI number is correct. Press *#06# on your device keyboard. Usually your model number and the IMEI number are on the back of your device or under the battery.

3 – Make sure that the network provider uses GSM technology, our unlocking service does not support CDMA carriers.

4 – We support only clean IMEI. Be certain that your phone is not blacklisted, blocked, reported stolen or barred.

5 – Once the order has been placed it can not be changed or canceled as our automated service began processing the order.

6 – Make sure that you have at least 3 attempts left in your device before ordering. No refund if your handset is hardlocked as a result of previous wrong attempts


* If you say that code does not work, etc., we will give you a full refund but a video proof is required (Record a short continuous video showing your phone model, IMEI/MSN number, you putting in the correct code and send to us). Please do not purchase this service if you are unable or unwilling to provide video footage because we will not be able to give you a refund without video. This condition is the only means available to verify your claim.

* No refund if you provide us with the wrong Model or MSN or IMEI or any other incorrect info.

* 100% Money Back Guarantee. If the IMEI number is not supported by the server or when code is not available for your phone in this case we will issue you a full refund.


Unlocksimsolution.com (unlock sim solution) is committed to protecting your privacy, we believe that your personal information deserves protection and that all companies are responsible for maintaining the integrity and security of their websites. Browsing the site you accept the use of cookies and other statistical tools including Google Analytics. This feature facilitates the identification of the user by storing information on your web browser.

We use Paypal which is the easiest, fastest and most convenient way to send and receive money online. Unlocksimsolution never collects information concerning your credit card numbers. PayPal automatically encrypts your confidential information using the Secure Sockets Layer (SSL) protocol.

The information gathered will allow us to customize our working relationship with you and with your consent, occasionally send you information about our services. Unlocksimsolution does not disclose confidential customer information to third parties. However we assume no liability resulting from the use of the information on the websites of our partners.

www.unlocksimsolution.com has absolutely no control over the operation of these websites and their presence on our website does not constitute an endorsement. Any personal information you may provide to the operators of these websites is subject to the specific privacy policies that apply to each site.

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